Our Story The beginning of our journey towards more health, wealth, energy and revitalization.
I LOVED MY VIRTUAL ASSISTANT SO MUCH WE STARTED A BUSINESS TOGETHER
When I began working with Maggie Kell I immediately felt like I had a team member I could trust. Maggie quickly showed me that she cared just as much as I did about my well-being and my success. In our initial interview together she told me that her main focus would be to make my life easier while helping me secure success for years to come. We discussed the first couple of tasks that I was scared to let go of but really needed taken off of my shoulders in order to more wholeheartedly focus on the priority of helping my clients recover. We discussed how she would handle my scheduling, respond to incoming calls, set up a voicemail for my clients and created best practices for communication. Maggie showed me how to assign and prioritize tasks. I spent time training her in reflective listening, empathy skills, crisis intervention and assessment.
To my surprise Maggie came to me with a host of knowledge about private practice, simplifying communication, business and marketing goal setting strategies, how to prioritize and track time spent on projects and how to collect and analyze data on referral sources. Maggie even came with her own scripted phone screening tools and obtained a ton of information about me, my specializations, my goals and my ideal clients. The first week Maggie worked for me she was able to secure 3 new private pay clients! She offered to look-up their out-of-network benefits and offered to send super-bills to their insurance companies on their behalf.
My caseload began to look like everything I hoped it would. I began to feel re-energized by my work. My clients really began to enjoy that my practice would go the extra mile for them so they could obtain the care they truly wanted. Everything just seemed to click between us, our vision, our creativity and a shared deep understanding and compassion for working with trauma survivors. Then I began to fear what would happen to me and my practice if I ever lost her. We explored more deeply the idea of creating a team of assistants based on a therapeutic clinical training model that would allow other therapists and clients access to the gifts of efficiency, trust, safety, choice, productivity and success. We spent time perfecting our procedure manual, researched top difficulties in private practice for clinicians, developed a trauma informed training module for all of our assistants.
We understood that it was crucial to provide the highest standard of clinical care to clinicians and their clients by creating practices that guaranteed trusted professionalism, a passion for healing, empathy, and an energetic and warm hearted presence. We focused on providing our assistants training that emphasized securing a personable relationship with clinicians and their clients in order to uphold the values of safety, trust and collaboration. We began implementing trauma informed care trainings to our staff. While I focused on the clinical needs part of the business, Maggie set out to expand her knowledge on marketing, clinical billing and coding, team productivity and efficiency building, best practices for onboarding and training new assistants, building certified HIPPA training programs for staff and understanding the ins and outs of HIPAA compliance regulations, developing organization and motivation strategies, and obtaining knowledge for marketing and advertising through pursuing software certifications through Google and Microsoft.
Where we are now
We continue to grow by adding new staff, providing high quality training and increasing our technological knowledge base. We strive to keep you current on programs and strategies that will boost your efficiency and enhance your success in private practice. We strive to enhance your ability to focus on your clients by removing the burdens of the time consuming tasks by managing your marketing and administrative task. Let us help you do more of what you love about being a therapist.